Which payment methods do you accept?
We accept:
- Visa
- MasterCard
- Apple Pay - UK
- Amazon Pay - UK
- Clearpay - UK
- American Express
- Solo
- Maestro
- Delta
- Electron
- PayPal
- Alipay - China
- Klarna 'Pay in 3 instalments' - UK*
- Trustly - Finland
Klarna's [Pay in 3
instalments] [and] [Pay in 30 days] credit agreements are not regulated by the
FCA. Use of these and any missed payments may affect your ability to obtain
credit from Klarna and other lenders. 18+, UK residents only. Subject to status. Klarna’s [Pay in 3] [Pay in 30] is an unregulated credit
agreement. Borrowing more than you can afford or paying late may negatively
impact your financial status and ability to obtain credit. 18+, UK residents
only. Subject to status. Late fees apply. By continuing I accept the [Pay Later
Terms] [Pay in 3 terms].
T&Cs apply. klarna.com/uk/terms-and-conditions
When will I be charged?
If your card is authorised, payment will provisionally be taken from your account immediately by your card issuer.
Once your order is despatched, payment will be taken for your order.
*Klarna and 'Pay in 3 instalments’ available (UK only)
Pay in 3 instalments will allow you to spread the cost of your purchase over 3 equal payments. The minimum threshold for Pay in 3 instalment is £55.
The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Sephora UK and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
Please note that as the billing and delivery address is used to approve your credit, these details cannot be changed once your order has been processed.
*Please note Part Payment with Gift Voucher is not accepted in conjunction with Klarna payments.
To use Pay in 3 instalments you must be at least 18, for further information please click here to visit Klarna’s site.
You can make your payment in a range of currencies:
All of our products are priced in GBP and then translated using up-to-date exchange rates.
To select a currency, please click on the currency box at the top of any page on our website.
At this point you will be offered the chance to set your currency, location and language
Which exchange rate do you use?
All of our products are priced in GBP and then translated using up-to-date exchange rates.
We regularly review these rates, but in order to keep our pricing as simple as possible we change them on an infrequent basis.
If you are not 100% happy with our conversion rates, please feel free to place your orders in GBP.
In this instance, your payment provider will convert your purchase price to your local currency upon completion of the transaction.
Why has my payment method been declined?
Please check the card details you have entered including expiry date, billing address and security code.
If all of these are correct your card issuer may have declined your payment.
As card issuer’s do not share this information with us it is advisable that you contact your card issuer directly.
You may be prompted by your bank to add a 3D secure verification password at the end of your payment.
3D secure is an additional security measure for online credit and debit card transactions (Visa and Mastercard). It is controlled by Visa and Mastercard.
If you are having problems remembering your password, please contact your credit card company in order to reset your password or simply request a password reset at the point of verification.
